Terms of Service

These Terms govern your use of Toso's website, app and related services. “Toso”, “we” and “us” mean the operator of Toso. “You” means the person using the service and, where that person has authority to act for an organisation, that organisation.

You accept these Terms when you create an account. You can read and keep a copy before accepting. Do not create an account or pay for a task if you do not accept them. Visiting a public page is not acceptance of a paid service or a charge.

The price shown for a task, and any extra terms you accept for it, form part of the agreement. A task's shown price controls its price and scope. Neither these Terms nor a price overrides mandatory law or excuses a misleading statement by us.

You must be at least 18 and legally able to enter this agreement. Toso is not offered to children under this version of the Terms.

Give accurate account details and use a phone number you are authorised to use. Keep your password and any verification codes secure. Tell us promptly if your phone number changes or you suspect someone else has used your account. Never give anyone your M-Pesa PIN or a Toso code, including in a support conversation.

You are responsible for your authorised use of the account and for taking reasonable steps to protect it. This does not make you automatically liable for unauthorised transactions or for failures caused by us. If you act for an employer or client, make sure you have authority to use their materials and make the purchase.

Toso is an AI-assisted work service. Features may include answers, writing, summaries, document and spreadsheet analysis, presentations, saved work, editing and downloads. The app shows the features, formats, limits and prices available for a task. A feature marked unavailable or experimental is not a promise that it is generally available.

You decide whether a result meets your needs before sending, submitting, publishing or acting on it. Toso does not send messages, file documents, make purchases or take other outside actions just because an AI response says so.

Keep your own copies of important files. Toso is not your only backup or a long-term archive. This does not remove our responsibility for paid work or our data-protection obligations.

AI results may contain wrong facts, calculations, citations, dates, omissions or unsuitable wording, even when they sound confident. A finished file means the processing finished; it does not mean a professional has checked it.

Check important figures, statements, sources, permissions and formatting against reliable material. Open exported files before sharing them.

Toso is not a substitute for a qualified legal, medical, financial, tax or other regulated professional. Do not use it as an emergency service, a safety-critical system, or the only basis for decisions that significantly affect someone's rights, health, work, credit, insurance or legal position.

These limitations explain the nature of AI. They do not excuse us from providing the service with reasonable care, fixing a defective paid service, or respecting rights and remedies the law does not allow us to exclude.

You keep the rights you already have in prompts, files and other material you send (“Input”). You confirm you have the permissions needed for Toso and its service providers to process that Input for your task. Remove personal or confidential information you don't need to share. Do not upload passwords, codes, payment PINs or material you are not allowed to share.

You give us permission to receive, store, copy, transform and transmit your Input and the resulting work only as reasonably needed to provide the service you asked for, keep it running and secure, give support you ask for, and comply with law. This is not a transfer of ownership or permission to sell, publish or market your content.

As between you and us, you may use, edit and export the results made for you (“Output”). To the extent we hold transferable rights in that Output, we assign them to you, excluding our software, designs, templates, branding and third-party materials.

We do not guarantee that AI Output can be protected by copyright, is exclusive to you, or is free of other people's rights. Other users may receive similar Output. Check rights yourself before publishing or using work commercially.

Our Privacy Policy explains what information we process, why, who receives it, where it is processed, how long we keep it and how to use your rights. Accepting these Terms is not blanket consent to every use of personal information or to marketing.

Toso uses outside hosting, AI and payment services. An AI task may send your Input and the relevant conversation or file content to an AI provider, which may process it on servers outside Kenya. Read the Privacy Policy before sending confidential or regulated information.

We remain responsible for our own obligations. Using a provider does not transfer our responsibilities to you.

Topping up buys prepaid Toso credit. The app shows your balance and every price in Kenya shillings; internally one credit is worth KES 0.50. Top-ups start at KES 20 and are paid with M-Pesa. The top-up screen shows the amount before you approve the payment on your phone.

• Credit is prepaid and is not refundable as cash, except where section 8 or the law says otherwise.
• Credit can only be used for Toso services. It cannot be transferred to another person, does not earn interest and cannot be withdrawn.
• A task's price is shown before it starts. We may hold that amount while the task runs and take it when the task finishes. A task that fails or is cancelled releases its hold, so you are not charged for it.
• Topping up does not start a task or spend credit by itself.
• We will not raise the price of a task you already accepted.

Free and promotional credit:

• A new account gets free starter credit (currently KES 35, enough for one Quick deck). Free credit may be paused on busy days.
• First top-up bonus: your first successful top-up of KES 50 or more adds a KES 50 bonus, even if a smaller top-up came first. The bonus is a fixed KES 50 whatever the top-up amount, and each M-Pesa number can receive it only once, ever, across all accounts.
• If the top-up that earned the bonus is refunded as cash, the unused part of the bonus is removed.
• Free and promotional credit is used before the credit you paid for. It has no cash value, is never refunded as cash, and cannot be transferred.
• We may end or change an offer for future top-ups with notice. If an offer is obtained by deceptive accounts or automation, we may remove the credit it gave.

We may change prices or credit rules with notice; changes apply to credit bought after the change.

M-Pesa payments are approved on your phone through Safaricom's own prompt. We never ask for or see your PIN. Credit is added when the payment is confirmed. If a payment is pending or a debit is unclear, check the payment status or contact us instead of paying again.

Contact hello@tosoai.org if a payment was duplicated or unauthorised, credit did not arrive, a task failed, or a paid result clearly fails to provide what was described. Include the task or M-Pesa reference and what went wrong. Never send your PIN.

We will investigate and give the remedy the law requires, which may be correcting or redoing the work, restoring credit, or a cash refund. Where the law gives you a cash remedy, we will not substitute credit without your agreement.

Duplicate, mistaken and unauthorised charges are refunded to the original payment method after reasonable checks. We do not refund the same payment or task twice.

Do not use Toso to:

• break the law, defraud others, impersonate someone deceptively, infringe rights or disclose information unlawfully;
• create or spread malware, steal credentials, gain unauthorised access, interfere with the service, or get around access, payment, safety or usage controls;
• exploit or sexually abuse children, threaten violence, help cause serious harm, or harass or unlawfully discriminate against anyone;
• pass off made-up sources, credentials or facts as verified; follow the integrity rules of your employer, school or profession;
• abuse free credit or bonuses through deceptive accounts or automation, overload the service, or resell account access without our written permission.

Ordinary criticism, a good-faith complaint, a truthful review or lawful security research is not abuse. Report a suspected security issue to us privately.

We and our licensors own Toso's software, branding, interface and templates. You get a limited right to use the service under these Terms.

We aim to keep Toso useful and available, but do not promise uninterrupted access, a particular AI model, a response time or a particular business, academic or financial outcome. Features and technical limits may change. We will not use a change to avoid delivering a service you already paid for.

We may pause parts of the service for maintenance, safety, legal compliance or an outage, with reasonable notice of planned disruption where practical.

You may stop using Toso at any time and ask hello@tosoai.org to close your account. Download important work first. Your privacy rights apply separately to deletion and to records we must keep by law.

We may restrict or suspend access where reasonably needed to deal with serious misuse, fraud, a security risk, non-payment or a legal requirement. Where safe and lawful, we will explain why and give you a way to ask for a review.

If we permanently stop the paid service, or end your access for a reason other than your serious breach, we will give you a reasonable chance to export your work and refund the unused credit you paid for.

Nothing in these Terms excludes or limits liability or remedies that the law does not allow us to exclude or limit, including consumer guarantees, data-protection rights, fraud, deliberate wrongdoing, gross negligence, or death or personal injury caused by negligence.

Subject to those protections, we are not liable for losses that were not reasonably foreseeable when you accepted these Terms, or for losses to the extent caused by your unlawful use or by your deliberately ignoring a clear error.

For business use only, and only where the law allows, we exclude indirect loss of profits, revenue, opportunities or goodwill, and our total liability for other claims from the same event is limited to the greater of the fees you paid us in the 12 months before the event and KES 5,000.

Kenyan law governs these Terms, subject to any mandatory protections where you live. Please contact us first so we can try to fix a problem; this is not a compulsory waiting period.

If a dispute is not resolved, either of us may go to a court with jurisdiction. You may also contact the Competition Authority of Kenya, the Office of the Data Protection Commissioner or another relevant authority. These Terms do not impose compulsory arbitration or take away lawful class proceedings.

We date every version and explain material changes before they take effect, normally at least 30 days ahead, unless an urgent legal or security reason needs a shorter period.

Changes do not alter the price of a task you already accepted or take away credit you already paid for. If you do not accept a material change, you may stop using Toso and ask us to close your account under section 11.

If a provision is invalid, the rest continues. Delay in enforcing a right is not a waiver. We may transfer this agreement only in a way that keeps your rights and our obligations, with notice. You may not transfer your account to another person without our agreement.